Frequently Asked Questions
Everything you need to know about shopping with Pulse of Potential.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-7 business days within the continental US. International shipping times vary by location, generally arriving within 10-15 business days.
How do I initiate a return or exchange?
If you are not satisfied with your purchase, you can return unworn items with tags attached within 30 days of delivery. Visit our Returns Portal to generate a prepaid shipping label.
What payment methods do you accept?
Pulse of Potential accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with certified fair-labor factories.
Can I track my order in real-time?
Yes. Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.